Q Why place a cap on Internet consumption?
A Currently, less than 1% of our ISPs end-use customers use a disproportionate amount of bandwidth, which can impact other customers' experience on the shared network. In order to better manage the network, Click! and most other cable companies are considering or have already placed caps on consumption.

Q What is bandwidth consumption, anyway?
A Bandwidth consumption is measured in Gigabytes (GB) by adding a customer's upstream and downstream usage over a given period of time.

With a cap of 300, you can send more than 50 million plain text emails (at 5 KB/email), download more than 62,000 songs (assuming 4MB per song) or download over 120 movies (assuming standard definition and 2GB per movie).

Q What happens when a customer exceeds the bandwidth cap?
A Initially, customers who exceed the consumption cap will have their speed reduced and will be notified by their ISP that their bandwidth usage for the preceding month exceeded 300 GB. Customers exceeding the cap will be encouraged to work with their ISP to problem-solve ways to curb their usage. The ISP will restore the customer's speed to their previous subscribed level. If the cap is exceeded a second time within a 4 month period, internet speed will be slowed and ISP will contact the customer to work out a plan to reduce the usage. If the cap is exceeded for a 3rd time, their account will be disconnected and removed from the network. Another workaround is to upgrade to the Res-2 service which has a 350GB cap, Res-3 at 400GB, Res-4 at 450GB, Res-5 at 500GB or Res-6 service which has 600GB cap.

Q Is there a way I can keep track of the bandwidth I am using?
A The following tools can help keep track of monthly bandwidth usage:

Windows: http://www.shaplus.com/bandwidth-meter/index.htm
Mac OS: http://freespace.virgin.net/jeremy.dronfield/skoobysoft/utilities/utilit...

Q What do you mean by shared network?
A Click! Network and most cable companies use a design architecture that is a shared topology. As more connections are made and more customers use the Internet, the bandwidth to each home drops. Think of taking a shower while someone is doing laundry. Cable systems are designed for multiple applications (video, voice and data) to be delivered to multiple areas or nodes at the same time. However, there are limitations to the architecture and it's essential for network managers to monitor the health of the system so all customers have an optimum experience.

Q Why an updated AUP?
A The last time Click! updated it's AUP was in June 2006. The updated AUP includes more information about what is and what is not acceptable use on the Internet connection. In the last 3 years, many new applications have been developed and the demand for Internet bandwidth increases exponentially. The updated AUP will help Click! and its ISP partners keep the network operating smoothly.

Q Who do I contact if I think my service has been capped?
A Please contact your ISP for verification and next steps to take.